Nest E constantly disconnecting from Day 1

[JenGregory]

Received a Nest E thermostat and had it professionally installed. 
It has disconnected from the app and shows “offline” EVERY SINGLE DAY SINCE IVE INSTALLED IT. 
All known troubleshooting has been tried. 
Is this a defective item, and have others had this problem? Absolutely ridiculous for a $300 system to be this problematic 

[Ryan_G]

Hi JenGregory,

Thanks for reaching out and we're sorry for the delay.

I'd like to jump in here and check a couple of things for us to further isolate the issue. Do you have a dual band Wi-Fi router that has 2 different Wi-Fi network names? Do you have a common wire (C wire) connected to your thermostat? How far is your thermostat from the Wi-Fi router?

I hope to hear from you soon.

Best regards,

Ryan

[Ryan_G]

Hey JenGregory,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba