App showing Nest Thermostat offline

[Rosemary1]

I just had an electrician install 2 Google nest thermostats and they were  working in the app when he left. Now one is not able to connect to WIFI. I can use it manually but not with the app. I tried reinstalling and same problem. On the Thermostat it says connection is strong. What to do so I can use it remotely with the Google Home app?

[Ashepherdson]

if the thermostat is showing connected , then I would suggest force closing your google home app and restarting your phone first.  Should this fail you can uninstall the app and then reinstall it, to get rid of any "ghost settings" that may be causing a conflict.  

Let me ask, can you see and control the thermostat on home.nest.com?

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS