Sorry to hear about the issues with your app and thermostat, I know it can be confusing, but I'm happy to help.
I have some questions and troubleshooting step that I would like you to try:
Here are some troubleshooting steps I would like you to try:
Let me know how it goes.
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,