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Att: AndaPanda

Frustratedddd
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‎05-20-2022 07:18 AM

AndaPanda..............

Just thought I would start a post, as I am still waiting for further assistance from you! "

2 weeks ago now, and no update as you mentioned.

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Customer-service-purposely-not-reimbursing-f...

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6 REPLIES 6

AndaD
Community Specialist
Community Specialist

‎05-21-2022 08:52 AM

Hey there again @Frustratedddd

 

Thanks for reaching back to us. As I've mentioned last time, I won't be able to promise you that there will be any news regarding this. I've tried documenting and looking into as much as possible, but I am afraid that so far there are no updates or changes. I will keep you posted if by any chance something new will appear. I totally understand that this is tiring, but my team and I appreciate your patience. Take care in the meanwhile.

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Frustratedddd
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In response to AndaD

‎05-21-2022 09:25 AM

Understood, and like I said before, holding my breath for an answer, probably not the best idea!

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DragosC
Community Specialist
Community Specialist
In response to Frustratedddd

‎05-23-2022 03:24 AM

It's for the best to contact the live support team for an update on the spot, because it usually takes longer for the information to us to reach them as they're focused on inbound customer interaction. 

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Frustratedddd
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In response to DragosC

‎05-23-2022 03:54 AM

@DragosC Are you serious???????????????????????????????????????????????????
What do you think I did first of all 12 months ago??
This is NOT a new post, this is a follow up from another where someone just locked the thread without even bothering to follow up.
This has been going on for 12 months plus, and you come and answer a question like that!
Why don't you look at the first post I logged on here, and the following ones, then see that everyone has done NOTHING to solve my issue. Google still have my doorbell after 12 months!
For your information I contacted direct, and spoke to senior advisors, one named Karen, I am STILL waiting for a reply from here since October 2021. After message after message, still no reply, is that the way to treat users?
I have given up now like many others seen on here, and if Google are happy keeping the doorbell, well so be it.

 

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CristianC
Community Specialist
Community Specialist
In response to Frustratedddd

‎05-23-2022 04:40 AM

Hey @Frustratedddd. I'm sorry to hear about what happened. Since you're already in touch with the Senior team, I recommend to wait for their reply. They'll resolve your issue as soon as they can. Do you have a case number? I'll leave a comment on your case to help speed things up. 

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