Aux heat always on

[Sukicapri]

I have three zones in my heating system each with a thermostat. The middle zone were not in Eco mode always heats using AUX heat While, the others heat normally. This thermostat has never received an update since I installed them in July. heat pump balancing is off on all three.

[Markjosephp]

Hello Sukicapri,

Thanks for reaching out! It seems like you're facing a heating system issue with one of your zones, particularly the middle one. The fact that it always uses Aux heat while the others operate normally is indeed a concern. Additionally, if your thermostat hasn't received any updates since installation in July and the heat pump balancing is off in all three zones, it could be contributing to the problem.

To troubleshoot this, check for any software updates and ensure that it's connected to the WI-FI network. If an update is available, installing it might help, and restarting the thermostat to refresh. Also, check the thermostat's Heat Pump Balance settings. Adjusting these settings appropriately could potentially solve the issue with the middle zone relying on Aux heat excessively.

Let us know how it goes.

Best regards,
Mark