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Bad Thermostat Display

NikChele
Community Member

My nest thermostat display has been an issue since day 1 (October) and has gotten worse, is there anything I can do for this? 

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8 REPLIES 8

Frustratedddd
Community Member

The first thing I would do is get the installer back to repair or replace. You may have installed yourself, in that case you will have to check the connections are fully located etc.

You say installed October 1st, that means you have no problem getting the installer back as they are responsible, or take it back to the retailer if you have checked everything is connected correctly. Don't waste your time for an answer on here, as those options are far quicker.

Hi folks,

 

Thanks for posting.

 

We appreciate the help, Frustratedddd.

NikChele, could you restart your Nest Thermostat and check if it will still show the same display issue? Check this link to know more.

 

Best,

Mel

Ebedia
Community Specialist
Community Specialist

Hi everyone,

@NikChele how's it going with your Nest Thermostat? were you able to perform the steps suggested above? We'd be glad to hear from you — We'd like to make sure everything is working.

Thanks for answering, Mel and Frustratedddd.

Regards,
Emerson

Markjosephp
Community Specialist
Community Specialist

Hello NikChele,

 

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

 

Thanks,
Mark

NikChele
Community Member

All wires inserted double checked, restarted multiple times, display remains the same. 

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

Thanks for getting back to us, @NikChele. I appreciate all the steps you've taken, so we'd like to take a look into this for you.

 

Please fill out this form with the needed information and let us know once you're done.

 

Regards,

Mark

Hi NikChele,

 

I'm checking back in — how's it going? Have you had a chance filling out the form? Please let us know so we can assist you right away.

 

Regards,
Mark

EdwardT
Community Specialist
Community Specialist

Hi NikChele,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward