Bad sensor? (Temperature sensor offline and temp is off 30 degrees)

[jmor90]

My nest temperature sensor went offline. I replaced the battery, removed the sensor from the app, and added it back. When I try to reconnect the sensor, a message keeps appearing saying “The app had trouble connecting to the Nest service. Try again”. I retried several times with no success.  When I checked via my PC, the sensor showed as connected but it was at 32 degrees F while the thermostat right next to it show 68 F. 

Is my sensor bad?

[Ryan_G]

Hi jmor90m

Thanks for reaching out and we're sorry for the delay.

I know you've already replaced the battery on your sensor, I'd like to check if you can remove it again, leave it unplugged for a couple of minutes. Put the sensor near the thermostat and put the batteries back in.

Let us know how it goes by replying to this thread.

Best regards,

Ryan

[Ryan_G]

Hey jmor90m,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan