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Basic Nest Thermostat will not connect to Wifi, even with correct password

POS
Community Member

Even when I cut and paste the correct password I still get the error message: "Couldn't connect to Wi-Fi." The Wi-Fi works with every laptop, phone, TV, etc. in the house so this is not a problem with the network. 

Now what? 

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hi POS,

 

Thanks for posting ― let's get this sorted out.

 

Give this step a try:

 

Factory reset your Nest Thermostat from the app and manually. Check this guide for more details.

 

Best,

Mel

Hey there POS,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@POS just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Thanks for lending a hand, Mel.

 

Regards,
Emerson