Hi Needresponse25,
Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest Thermostat, which was draining the battery and is not charging. And also, I understand that due to this situation, your Nest Thermostat keeps shutting down the furnace. Don't worry; help is here. I need to ask for some information to determine the best solution:
- What type of Nest Thermostat do you have? You can check the "How to tell which Nest thermostat you have" article to find out.
- When did the issue first occur?
- Was the Nest Thermostat recently installed?
- Are you getting any error code on the app or on the Nest Thermostat device?
- Are the power breakers on, and do you receive power to your home?
- Is the thermostat's display seated properly?
- Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?
- What color is the LED on the Nest Thermostat?
- What is your country of residence?
- Have you tried any steps to solve the situation?
Please keep me posted.
Best regards,
Jenny
