Best W5 error

[Stewam]

I’ve had a W5 error code for a while. I’ve tried all the suggested steps to reset etc, non of which are working. I’m not getting an option to speak to customer services. Can anyone suggest what I can do. 

[Frustratedddd]

Why can’t you get an option to contact customer services!!’ 

[Patrick_Caezza]

@Stewam 

Give the Google Warranty Helper a try

[catheryn]

Hi @Stewam, 

Thanks for posting in the community. I apologize for the inconvenience you are having with your Nest Thermostat. 

I understand you encountered the error code W5, but no worries; let me help you with that. 

First of all, we need to try to restart your device: 

• Press the thermostat ring to open the Quick View menu.
• Go to Settings 
• Select Reset.
• Select Restart.
• After your thermostat restarts, you can try to reconnect it to Wi-Fi. On your thermostat, go to Settings > Network and select the name of your Wi-Fi network.

Please keep us updated in order to find the most suitable way to fix this problem. 

Thank you, 

Catheryn. 

[catheryn]

Hello @Stewam, 

Just checking if you still need assistance. 

If you have any further questions or require additional support with your Google Nest product, please don't hesitate to ask. Feel free to post them, and we'll do our best to provide helpful solutions.

Best regards, 

Catheryn.