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Black, white, red, and green wires only. How to hook up?

rgaila
Community Specialist
Community Specialist

‎08-25-2021 08:44 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster:  Mark State 

Initial set up with white, black, red, and reen wires available.

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rgaila
Community Specialist
Community Specialist

‎08-25-2021 08:45 AM - edited ‎08-25-2021 08:46 AM

Hey there Mark State, 
 
I can definitely understand the confusion when it comes to thermostat issues as it can be very odd to figure out sometimes, but I'm happy to look into this for you. 
 
First off, I would suggest using the Compatibility Checker to see if your system is compatible. Then, if it is, I would suggest contacting a pro to come out to help you with this since I know that the Nest thermostat is not compatible with stranded wires, every wire has to be connected to the Nest Thermostat system.
 
Please let me know if you have any further questions or concerns as I'm happy to help. 

-From Garrett DS,  Community Specialist.
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