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Broken temperature sensors

Newt
Community Member

I connected three temperature sensors to my Nest thermostat. All worked fine for a few weeks. Then my home lost WiFi for a few minutes one day. When I restarted my router, the thermostat reconnected without any problems, but all three sensors are now offline. I cannot get them to reconnect. I have already tried:

- reconnecting via the Nest app

- reconnecting via Google home app
- changing the sensor batteries

- resetting the thermostat

- software update on thermostat

- taking the batteries out of the sensors for 10 minutes before reinserting, as instructed in the app

- deleting a sensor from the app and then adding it as a new device

All steps have failed to reconnect the sensors. Otherwise, the thermostat itself is working fine. What else can I try?

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert

Sounds like you've already tried a lot of steps! I'd next recommend removing the battery from them all and leaving it removed for 48 hours. This resets the sensor and will hopefully resolve the issue for you.

View Recommended Answer in original post

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

Sounds like you've already tried a lot of steps! I'd next recommend removing the battery from them all and leaving it removed for 48 hours. This resets the sensor and will hopefully resolve the issue for you.

Newt
Community Member

That worked. Thank you!

Markjosephp
Community Specialist
Community Specialist

Hello folks,

 

Thanks for sharing a step, @David_K.

 

@Newt, Sounds great! I'm glad to hear the steps shared above worked for you. I wanted to ensure that everything was covered here. Please let us know if you have any other questions or concerns. Otherwise, this thread will be locked within 24 hours.

 

Regards,

Mark