CANNOT UNLOCK NEST: Nest is locked, it is not connected to the app, it is offline.

[gmutlu]

Nest is locked. 

It is not connected to the Nest app, so I cannot reset the pin code. 

Nest is offline. 

I connected the Nest to the computer and see the "technicalinfo.PLIST" file. 

What are the next steps?

[David_K]

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

[Awizzzy79]

I'm actually shocked that you guys are not prepared for this..

[David_K]

To clarify, this is a common request but it's not one that can be resolved publicly in the community, therefore as volunteer users, we need to ask a Google specialist to support these cases.