Can’t adjust temperature on my nest thermostat from my APL on my phone

[Emily4748]

Needed a new router.  Got a new router. New router has all the correct lights on it.  Nest thermostat on the wall works.   Nest app says ‘offline’.   How do I fix this 

[Emily4748]

Needed a new router.  Got a new router. New router has all the correct lights on it.  Nest thermostat on the wall works.   Nest app says ‘offline’.   How do I fix this 

[Jenelyn_O]

Hi Emily4748,

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Best,

Jenelyn

[Jenelyn_O]

Hi Emily4748,

Thanks for reaching out — I'm sorry for the delay. I'd love to help. Your Nest Thermostat needs to be set up again to update its connectivity. 

Check out this guide:

• For Nest Learning Thermostat and Nest Thermostat E
  1. Remove the thermostat from the Nest app.
  2. Go to the "settings" of the actual device and look for "reset" then select "account connection".
  3. After resetting, reconnect your thermostat to your Wi-Fi then add it back to your account.
• For Nest Thermostat 2020
  1. Remove the thermostat in the Google Home app.
  2. Go to the settings of the actual  device then look  for a factory reset.
  3. The thermostat will say "continue set up to the Google Home app” after reset.
  4. Add the thermostat back to your account.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[EmersonB]

Hello everyone,

@Emily4748, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jenelyn.

Regards,
Emerson