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Can't connect to nest temperature sensor

Community Member

Bought a house with a nest system installed. I am connected to the nest thermostat but I cannot connect the nest temp. Sensor because it's already connected to another account. I have removed the battery for 5 min to an hour to reset as I have read here with no change. 


Gold Product Expert
Gold Product Expert

To reset Nest Temperature Sensor, you typically have to leave the battery removed for 72 hours (3 days).

Community Specialist
Community Specialist

Hello folks,


I appreciate your help here, @davidking.


Thanks for reaching out, @Haden. I appreciate your effort in trying to add your Nest Temperature Sensor to your account. How's it going? Have you tried the steps suggested by davidking. You might need to restart your thermostat to refresh its connection and move the sensor close to it in order to establish a good connection. Also, here's an article with some troubleshooting steps for adding the Nest Temperature Sensor and let us know if you need more help.




Hello Haden,


I'm cecking back in — how's it going? Have you had a chance to reconnect your sensor? Please let us know if you need more help so we can assist you right away.



Hi Haden,


I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.