Now my thermostat problem is I can only change the temp manually. Otherwise it no longer pushes in, so I can’t get to settings (Wifi), the schedule or history. The app didn’t work on my phone so I deleted it thinking a re-install would help. I can’t reinstall it though. I called Google, but they always take you through the same process with do you have cool air blowing out, checking the wires, switch the air/heat wires (last time that made it over 80 & it was reading off 9 degrees), take a picture of the wires & email it to me, and so on. I told the tech I knew how to do all of that and it was all good. What’s next? The tech treated me like an idiot. He asked me several times if I could push on the thermostat and then go to settings. He even wanted me to send a video of me trying to!!! What!! He refused to help me further unless I did everything he asked. I asked to speak to a manager and he told me he couldn’t transfer me. I asked him to have a manager call me. Nope. Couldn’t do that either. Fine, I’ll call back and ask for one. What’s my case number? He said he couldn’t give me that information. What!!!! Go back to India because all you do is read a script, I can’t understand most of what you’re saying and you’ve wasted 45 minutes of my life!!! I still can’t do anything with my thermostat.
I bought Google Mesh Router w/ 1 pod & have nothing but problems with that too. Wasted 3+ hours with its “easy” 10 min setup initially. Then it went off line and it took from 10pm-3:30am to fix it. I had to work at 6am! My internet service had me call Google. Google told me to call my internet service back and tell them xyz. I told them I didn’t want to play the back & forth game. I just wanted to reinstall so my internet worked. Google couldn’t do anything. The problem was my modem. My internet service told me they didn’t do xyz , the problem was the router & to call Google back. Finally I got them to agree to a 3 way call. That was interesting. I had enough of their insisting it was the others fault. I BEGGED Google to just help me reinstall the Wifi. Again, the 10min process was over 1.5 hours. Guess what I think of Google and their “customer service”.
