Can’t log on Need to talk to someone

[Mfabian]

Can’t log on to nest or Google nest  need to talk to a customer service person 

[Be42]

I’m not receiving email I didn’t get email to reset

[Be42]

How to set up new account for outdoor camera 

[MplsCustomer]

@Be42 

Read the previous replies about how to contact Google Nest Support. 

[bapir7]

hi there 

can't log in to my nest account forgot password did that but never got an e mail to re set password.

[Pavano]

Is it possible to speak with a person

[MplsCustomer]

@Pavano 

As noted repeatedly on this thread, Google Nest does not publish support phone numbers, unfortunately. The only way to reach Support is to use their "Contact Us" link. On the last page, depending on the time of day, there is usually a phone callback option (often in less than 1 minute). See this post for the link and instructions:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

(This is the 6th time I've posted this link on this thread.)

[millersmith750]

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.

I need to talk to representative to get my 2 Nest thermostats back on line.   

David #####

###-###-####

[saramacgruer]

my email address is not being recognised on the Nest app and when I try to access the code on the Nest thermostat it says an email is already linked to the thermostat.  My email address is # Can you check if there is a Nest thermostat linked to this address? 

[Karloman1927]

Brings up old account

[Karloman1927]

Need old account off

[Sg721]

I have a nest account and it won’t let me login in or reset password

[Lance_L · Accepted solution]

Hi everyone,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with your account. While we don’t support retrieving your Google password, we can point you in the right direction.

• If you have a non-migrated Nest account, follow this guide to change or reset your Nest account password.
• On the other hand, if you have a migrated Google account, our friends at the Google Account Help Community are the perfect folks to help you with it.

I appreciate the help, MplsCustomer, Zoe, Jenelyn, Edmond, and Renz.

All the best,

Lance

[Jwinn77]

I have been hacked since September 22nd I never requested or signed up for a Google Nester home the person that hacked my account has me in his I want out now he's stealing money from me he's stealing my identity he's recording me he's doing everything and I want him gone I've tried everything to remove him I've even changed carriers phones accounts numbers everything he won't leave me alone

[Kamannn]

I am trying to log in to my next protect. I cannot log in. When I start the process, the home login jis frozen.

[Amyreap5]

Need help resetting account and linking product.  Spent 45mins and still no help

[benjamin1969]

I am the owner of this residence with my own phone and I keep getting error message that says nest doesn’t recognize me. There was a previous owner. 

[Hossein94517]

Hi 

I change my phone I can’t login to my old account 

[MplsCustomer]

@Hossein94517 

If you are trying to access either the Google Nest app or the Google Home app on a new phone, all you should have to do is to log back in using the same email and password you were using on your old phone.

If for some reason you need to reset the password on your Nest Account, see this Help topic:

https://support.google.com/googlenest/answer/10371718

If you're having trouble signing onto your Google Account, see this Help topic:

https://support.google.com/accounts/troubleshooter/2402620

If, as noted REPEATEDLY in this thread, to contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[drlabost]

I have reset the password a minimum of 3 times.  each time it tells me that the email or password is incorrect.  The emails you send me go to #.  I also have a 2nd email of #.  I am not sure which email address was set up on this account. Can you please verify what email to use.  thank- you  Dr. B 

[drlabost]

I can not sign in.  If you want my cc --  call me 

[MplsCustomer]

@drlabost 

I suspect it would be a security violation for Google Nest to tell you or anyone whether a given email address is a valid Nest Account email.

As noted repeatedly on this thread, if you want to talk to Support, you need to use the "Contact Us" link noted repeatedly.

[Forgot]

I switched phones and the 

QR code is not responding 

[MplsCustomer]

@Forgot 

I'm puzzled by your reference to a QR code, which is only needed when installing or reinstalling a Google Nest device. But you don't need to reinstall Google Nest devices when you get a new phone. You simply log into the Google Nest app and/or the Google Home app on your new phone using the same username and password you were using to do so on your old phone.

[Vrollins2]

I don’t know what type account I have

[fishermansmom66]

I would like to speak to someone about my bill

[MplsCustomer]

@fishermansmom66 

You can try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hey folks,

@fishermansmom66, thanks for posting in the Community. I wanted to check in and see if you still needed any help. Have you managed to contact our support team as suggested by MplsCustomer’s response above? If yes, how was it?

I appreciate the help, MplsCustomer.

All the best,

Lance

[Amyreap5]

Need help

[Amyreap5]

Old email is the account set up.  Need to talk to someone and reset everything 

[orellanaortiz]

Hi Amyreap5,

I understand your concern, in this case if you want to contact an agent directly you can fill this form to get in contact with us.

Let us know if you have additional questions.

Regards,
Angel

[Amyreap5]

Have an old email linked to account.  Need a human to talk to.  Nest shut off my heat

my pipes might freeze over

[Puchee]

Pls call me

[MplsCustomer]

@Puchee 

As noted several times earlier on this thread, Google Nest will not call you; to contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.