Can’t login to Nest app

[serwar]

my Nest app has been installed in my iPhone for months without issue and this morning I was told to login when I opened the app. I tried unsuccessfully to login multiple times and selected “forgot password “ but never received instructions to my email on how to reset my password. I’ve checked all my email boxes including spam and still nothing. I also rechecked that my email address was typed correctly. Please help.

[zoeuvre]

Hi serwar, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.

Use a different device to sign in. Try a phone or tablet with the Nest app, or visit https://goo.gle/2qjvVSU on a computer. If you're trying to sign in at work, try a different Wi-Fi network, or turn off Wi-Fi and sign in using cellular data. 

Let us know if that works.

Best,

Zoe

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello serwar, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe