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Can't reset PIN from app

mpendercudlip
Community Member

My thermostat lost power and wifi, and when power returned, the thermostat didn't recognise the PIN that had been working fine until then.  When I go into the app and press the settings icon in the top right corner, the only information displayed is under 'About' (and the lines are:  Equipment, Technical Info and Your Data).  The only option I'm given is 'Remove thermostat' and not anything about resetting the PIN.  Can anyone help ?

2 REPLIES 2

mpendercudlip
Community Member

I solved the problem I myself caused......by remembering the correct PIN, and that freed up everything else !

Hey there mpendercudlip, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel