Can’t see my thermostat device on nest app after upgrading iPhone

[Wilms]

I have changed my phone, opened nest app and logged in usual way but thermostat not showing. Help appreciated.

[CoolingWizard]

The only time I have  seen this is when the email ID you logged in with is different than the email ID you originally used to set up the thermostat.

AC Cooling Wizard

[zoeuvre]

Hi Wilms, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out. 

Can you try to log out from the Nest app? Tap Settings, choose Account, then select Sign out. Once signed out, select Sign in with Nest, enter your email address and password, then tap Sign in. 

Let me know how that goes.

I appreciate your help, @CoolingWizard. 

Best,

Zoe

[zoeuvre]

Hi folks,

@Wilms, I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe