04-26-2023 02:40 PM
We’ve controlled our heating without any issue for 5 years using Nest thermostat.
Not changed any settings.
This week heating is coming on full blast throughput the day and night even when Nest heating mode is off. Usage on app says no usage even though there has been hours of it.
Have pressed restart but not helped.
04-26-2023 02:41 PM
No heat is scheduled and the true radiant is off
04-26-2023 03:48 PM
Which Nest thermostat do you have, and how is it wired?
What happens if you remove the thermostat from its base while it is happening?
04-26-2023 10:11 PM
thank you for your reply. It’s attached to the wall! It was here when we moved in 5 years ago so I’m not sure of the exact make
04-26-2023 11:50 PM
Unfortunately, you have a Heat Link, which I know nothing about.
Sorry, but I can't help you.
05-01-2023 01:53 AM
Hi there, have you managed to check the last message from my colleague?
04-28-2023 01:44 AM
Thanks for reaching out here @Laura-Emma. I would be happy to try and assist.
Just to confirm, does the thermostat control both the heating and the hot water, so a system boiler with a separate hot water tank at the location, or is it just the heating?
Thanks for offering to help @Patrick_Caezza, always appreciated, no worries.
05-03-2023 02:52 AM
Hey there, since we haven't heard from you for a couple of days, we'll close this thread for now. If you still need help, let us know so we can continue. Thanks!