Can’t use iPhone to control my nest thermostat

[Shrlrnhrt]

I can’t control my thermostat from my iPhone. 

[MplsCustomer]

@Shrlrnhrt 

You could try contacting Support, starting with the link below. On the "Resources" page, just click on "Next step" to get to the contact choices (chat or phone).

https://support.google.com/googlenest/gethelp

[Markjosephp]

Hello everyone,

I wanted to stop by and see how I could help.

I appreciate you sharing the Contact Us Form, @MplsCustomer.

@Shrlrnhrt, I'm sorry to hear that you're unable to control your Nest Thermostat with your phone. I'd be happy to take a look at this for you.

Could you please tell us more about what happened? Does it show offline in the app? If so, here's an article with some troubleshooting steps on how you can reconnect it to your Wi-Fi network. Let us know if you need more help.

Regards,
Mark

[Jenelyn_O]

Hi there,

Chiming in — were you able to try the troubleshooting steps by visiting the link provided above? Please let us know how it goes.

I appreciate your help, Mark.

Best,

Jenelyn

[Jenelyn_O]

Hi Shrlrnhrt,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Jenelyn