Cannot complete setup in Nest app

[Jpeterson85]

When I try to finish setup in the Nest app it keeps freezing up when it gets to enter the location of the thermostat. The app just freezes up and won’t let me pick the location in the house 

[CynthiaKHurst]

Yes this is what happens

[CynthiaKHurst]

How do I phone support 

[sgdineen]

It's September 2 and I'm having the same problem.  Am trying to just let the app sit on the checked location page as others have suggested.   So far nothing's happening.

[Dulfersitz]

I am having this issue on the latest version of the app and iOS (updated today). 

[Hpstock]

I have the same issue, calling their help number = insane hold times, still not able to speak with anyone. I intend to repeatedly purchase these thermostats, placing them next to a magnet, then returning them, it might make them wake up, but probably not...

[Anonymous]

My Thermostats were freezing at room add in the nest app. I went through the process of signing out, deleting nest, reinstalling and signing back in. When I got back to the room selection I waited. I timed the connection and narrow empty vertical rectangle flashed for 1 second then it transitioned to the screen that says to select done. The time capture for this was 2 minutes 13 seconds from the time I put a check on the room I wanted until I reached the "add another product" or "Done" selections.

[fckg00glen3st]

Had the same problem, after resetting the Nest & wasting a bunch of time I finally just let it sit for a while & it eventually went through. Google is the absolute worst company on the planet but my wife "is used to the nest app" so I can't replace it with one of the many better products on the market.

[Ifixthings]

Try for hours. used iPad work immediately.

[AJ40]

I had the same issue. Tried uninstalling, reinstalling, rebooting modem WiFi. No avail. 
ended up installing on my iPhone 14, then installing on my iPhone 15

[Hamd25]

26.9.23

[Mekanic]

Having same issues.