06-28-2023 07:33 PM
Nest thermostat disconnected from Wi-Fi and won’t reconnect or find network… please help nest is only 8 months old
06-29-2023 01:25 AM
Hi @Wonka124
Sorry to hear you are having issues with your Thermostat.
You check THIS support page about WiFi issues with your Thermostat.
To reset your thermostat’s connection, you need to remove your thermostat from your account in the Home app and then set it up again. Keep in mind that you can skip the installation process and much of the setup steps.
Nest Thermostat E or Nest Learning Thermostat
Note: Depending on your thermostat’s software version, you may have the option to reset your thermostat’s network. When you reset your thermostat’s network, all the network information on your thermostat is removed. If you don’t find the option to reset the network, continue to step 10.
07-02-2023 11:12 AM
Hi there,
Were you able to try the troubleshooting steps that have been provided above? Please let us know how it goes.
I appreciate your help, @RXShorty.
Best,
Jenelyn
07-02-2023 01:22 PM
The troubleshooting did not work. Contacted google support and they will be replacing the stat free of charge
07-02-2023 01:29 PM
Hey Wonka124,
Got it. Thanks for keeping us in the loop. I'm glad that the replacement is currently in process. Please let us know if you still need help. Otherwise, I'll be locking this thread after 24 hours.
Cheers,
Jenelyn