Cannot find network

[lstalfort]

I have two nest thermostats. One without any history of issues. One that’s failed, been replaced and failed again for the same reason- Failed to connect/Cannot Connect to Wi-Fi. It’s connected fine for a year. The one before did the same. Google will not support this unit- the replacement. They say it’s out of warranty. It’s not two years old, but the first one i got would have been 3 years old. They’re using THAT date. “Jenny” could not help get the device working and will not help with another replacement. Buy a new one or use it without Wi-Fi is her advice.

[Ninja2Dark]

I've just got this same issue, is there no way to resolve this without having to purchase another one.

[lstalfort]

Try the troubleshooting that they recommend. If those don’t work, then yes. Your options are to use it without Wi-Fi or buy a new one. I’m not happy!!

[Markjosephp]

Hello folks,

Oh no! I'm sorry to hear that both of you have the same issue with your Nest Thermostat not seeing any Wi-Fi networks. I'd be happy to take a look at this.

@lstalfort, I appreciate all the steps you've taken. To check for more options, could you please give us the support ID you received when you spoke with our team?

@Ninja2Dark, I wanted to ensure that everything was covered. Could you provide a rundown of all the steps you've tried? Also, are you getting any message codes in the network settings?

I'll look forward to your response.

Regards,

Mark

[Greenie007]

Hi Mark, 

For me, I went through all known steps to fix it as follows which did not work:

1. Did a Restart of connection

2. Restarted my router (no other components are having WiFi issues)

3. Checked battery life which seemed fine, but put it on charged a few hours anyway

4. Restarted to Factory Reset

5. Verified Technical Information was where it should be (pings and signal strength) both fine

Thermostat gives me an error stating: nest.com/m15

App on cell gives me an error stating: TD004 (0.65) which means thermostat went to sleep

Also, almost all of the time the face of the thermostat does not come on and light up.  I have to push and wind it a few seconds for it to light up so not sure what is going on with that.  Very annoying though!  Please let me know your thoughts based on my above response to your post.  Thanks-   Steve G. 

[zoeuvre]

Hi everyone, 

@lstalfort and @Ninja2Dark, I wanted to check and see if you managed to see the information that Mark has shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

@Greenie007, thanks for getting back to us. Please follow the steps below to troubleshoot the https://goo.gle/33WzkZQ error that appeared on the Nest Thermostat display. 

• Go back to the Nest app, and the app will show a circle with an exclamation mark on the Nest thermostat.
• Tap the exclamation mark and continue the thermostat configuration in the app. There's no need for you to choose Reset Device on the thermostat.
• Be sure to choose Finish Setup in this menu. If you choose the option Remove from Account, you will need to pair the thermostat again.

Let us know if that works. 

I appreciate your help, Mark.

Best,

Zoe

[zoeuvre]

Hi folks,

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe 

[lstalfort]

@zoeuvre thanks for the follow up. My nest is still not connected. I get no error codes when troubleshooting. I really don’t want to buy another one. This is my second one in three years.

[zoeuvre]

Hi lstalfort. 

Thanks for getting back to us, and I’m sorry to hear about the situation. We’d like to take a look at this for you. Could you please fill out this form with the needed information?

@Greenie007, I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Regards, 

Zoe 

[zoeuvre]

Hey there,

Before I mark things as resolved, I wanted to check and see if there might be anything else you needed on this or to see if you had any other questions. If there's more you need, just let us know.

Thanks,

Zoe

[zoeuvre]

Hello lstalfort, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Best, 

Zoe