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Cannot get a new code from my 3rd Generation thermostat

MrsBW
Community Member

My 3rd Gen downstairs thermostat will not reconnect to the iOS app.  Tried all options including resetting all settings (which I regret) but I'm still not able to get a new code to reconnect it to the app.  The upstairs device reconnected flawlessly but our downstairs device is on but not connecting to the app to set up schedules, etc.  Any way to get the device to provide a code or bypass this part so I can copy the upstairs sched to the downstairs device?   Also, the iOS app appears to disconnect from the thermostats quite a lot recently.  Was there any type of update to the app made that is causing this to happen?  It def not my phone as my iPad is showing the app as offline about every 5-10 mins as well.  I've reset my router/modem as well, so that's not the issue.  I

appreciate any support/help.  

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi MrsBW,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with adding your Nest Thermostat to the app. I'd love to know more about this and I have a few questions:

 

  • What type of Nest Thermostat do you have?
  • What message are you getting when you try to get an entry key?

You could also click on this link for some troubleshooting steps that you could try.

 

Looking forward to your response,

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi MrsBW,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.