06-23-2022 08:48 AM
Can so,won’t help me with my 3rd Generation Heat Link my heat link which has just died! There is a working power supply but no lights on. I have tried pressing the button for 10 and 20 seconds but nothing has worked. I connected a power pack into the micro usb connector and lights came on. I believe this a problem with the circuit board which is well known. Can you please can you let me know what I need to do to get a replacement,
06-24-2022 12:41 AM
Thanks for letting us know , @Azz1951
Could you tell me please when did the situation start occurring first and when was the thermostat installed?
Also, please answer the following questions:
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
06-24-2022 01:42 AM
06-24-2022 02:00 AM
Thank you. I've sent you an email. Please follow the instructions from it and let me know here when you've done it.
06-24-2022 03:12 AM
Email reply sent
06-24-2022 03:44 AM
Thank you so much for helping us diagnose this issue. From this point on, we'll set up a replacement for your unit. It looks like your area is covered by our installation partner BOXT, who offer next day installation services. We can send you the information required to book your replacement device with them; please note that choosing this option will require a credit or debit card only as part of the booking process, but no charge will be applied. Please check your email for more details.