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Cannot reconnect Google thermostat to new Wifi

Doowa
Community Member

I recently got a new internet provider. I was able to get everything on the new wifi. I removed the thermostat from the home app. When I try to put it back I get to the end and it says connected something went wrong. We couldn't save your changes. Try again. When I hit try again it says you may need to factory reset this device. It's not in the app anymore though so I'm not sure how to factory reset it

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello Doowa,

I'm sorry to hear that you couldn't reconnect your Nest Thermostat to your new Wi-Fi network. I'd love to help.

Please see this troubleshooting guide on how to factory reset your thermostat and let us know if that helps.

Best regards,

Mark

Hi there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,

Mark

Hi Doowa,

I want to check if you have seen my response posted above. Please let us know if you have any further questions; otherwise, we'll close the thread in 24 hours.

Best regards,

Mark