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Changing password without having the phone number

Colleenkrasz
Community Member

I need Help change my password on my Google/gmail account  because I. Don’t have that phone number anymore me I need help bc someone is hacking into my account 

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Colleenkrasz 

One of the limitations of 2-factor authentication is that, when changing phone numbers, you need to temporarily turn off 2FA before changing your phone number, and then turn it back on after you have your new phone number.

You can try Help topic:

https://support.google.com/accounts/answer/7682439

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1 REPLY 1

MplsCustomer
Bronze
Bronze

@Colleenkrasz 

One of the limitations of 2-factor authentication is that, when changing phone numbers, you need to temporarily turn off 2FA before changing your phone number, and then turn it back on after you have your new phone number.

You can try Help topic:

https://support.google.com/accounts/answer/7682439