Connect iphone to thermostat

[Joeb731f]

Thermostat says ‘connected’. But is not showing in iphone Nest App. Connected to wifi x2. Any tips?? When i try to do an ‘installation’. The settings doesnt offer a setup code ’ 

[tajennifer]

Hi Joeb731f,

Thanks for posting. I'm sorry to hear that you are having problems with your Nest thermostat device that is connecting to the WiFi but not connecting to the Nest app. Don't worry, I can help. In this case, if you want to connect your thermostat to your account after you’ve completed installation and set up. 

1. On the Nest app home screen, tap Settings.
2. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
3. To get the QR code, go to your thermostat and press it to open the Quick View menu.
4. Choose Settings.
5. Turn the ring to select the Nest app and press to open it.
6. Select the QR code option. Your thermostat will show you a unique QR code to scan with the app.

You can check detailed information on the "How to set up your Nest thermostat (3rd gen or earlier) and Nest Thermostat E" article.

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny