11-21-2022 12:36 PM
I installed a new modem and the Nest app cannot find the thermostat.
11-21-2022 12:44 PM
When you installed your new router/modem, are you using a new network name (SSID) and password? If so, did you first remove your thermostat from the Google Home app while you were still connected with the old Wi-Fi router/modem, and then follow the remaining steps described below?
https://support.google.com/googlenest/answer/9223192?hl=en
If not, you may have challenges getting it reconnected. In fact, Google nest recommends that when getting a new router/modem, you use the same network name (SSID) and password used on your old router/modem to avoid problems:
11-21-2022 01:12 PM
I did not know that so maybe there is nothing I can do. I have been trying all of the solutions and never seem to get anywhere.
11-21-2022 01:15 PM
In reading posts in this forum, lots of customers have problems when they update their Wi-Fi, because Google Nest's process for updating Wi-Fi settings is not easy.
Can you set the network name (SSID) and password on your new modem to the values you used on your old router/modem?
11-21-2022 01:24 PM
I don't know, haven't tried.
11-21-2022 01:36 PM
I am in the process of trying to do that but seem lost.
11-21-2022 01:42 PM
If updating the Wi-Fi settings on your router/modem is outside your comfort zone, perhaps you shouldn't try it.
I mentioned it only because it's Google Nest's first recommendation (because their process is so cumbersome). I did it when we got a new router/modem, but I had done it before.
11-21-2022 01:53 PM
Still trying to figure this out but looks like I may not be able to do it.
11-21-2022 02:58 PM
You can also try contacting Google Nest Support starting with this link:
11-21-2022 03:27 PM - edited 11-21-2022 03:29 PM
I use a nest learning thermostat, 3rd generation, and when I have run across this for some of my customers, all I have to do is go to the thermostat enter the menu, rotate the ring to Netwerk, and then scan and look for the new Netwerk tap the new Netwerk ID, and then enter the current password for that new Netwerk, and then it works again
Ken, The AC Cooling Wizard
11-21-2022 03:35 PM
I hope that works; it's a lot easier than Google Nest's recommended process.
11-25-2022 08:42 AM
Hi folks,
I'm just dropping by to see how I can help.
Thanks for the assistance, @MplsCustomer and Ken.
@GlennrMT, I wanted to see if you were able to reconnect your thermostat to your new Wi-Fi network. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Mark
11-28-2022 09:30 AM
Hello GlennrMT,
I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.
Thanks,
Mark
11-29-2022 09:55 AM
Hi GlennrMT,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.
Best,
Mark
11-29-2022 12:55 PM
I reset it today and went through the setup and it connected and it works. I was not able to do that the other day. Problem solved.
11-29-2022 01:14 PM
Hello there,
Awesome! Thanks for the update, @GlennrMT. I'm glad you've successfully set it up. So it looks like we've come to a solution, and I'll go ahead and lock this thread after 24 hours. If you need more help, feel free to create a new post.
Best regards,
Mark