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Connection issue

Dmusc
Community Member

Not connecting to my phone app. Both on same wifi. New modem both work but I cannot control from my phone

5 REPLIES 5

Phyre
Community Member

I too am having this issue. My phone says "nest is not connected" I check the nest and it has connectivity to the router and I can see that the wifi is working. The app is just not seeing the device as on line. So I can't change temp. Start the fan ect.

Phyre
Community Member

Okay so much more digging around if you haven't solved this. You'll have to remove the nest from your nest app and re-add it. The nest walks you through how to do that. Good luck!

Jake
Community Specialist
Community Specialist

Hey Dmusc,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble with the device connecting to the app.

 

Best regards,

Jake

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS