We had our internet service provider at our home to reroute the lines and relocate our router in another room. As soon as he was done, our google nest thermostat stopped working. First it was “no power,” then “no connectivity,” then “the c wire doesn’t have any power.” No one touched the thermostat before it went out. Wires haven’t been moved. I’ve tried uninstalling the app, removing the device and adding it again, you name it. Every time I try to start over, it’s a new issue. Sometimes the app doesn’t even recognize the device and the device won’t work without the app now. The only thing they say now is that I have to call a pro. Customer service at google called me and she disconnected me twice and never called back the second time.
