04-28-2023 11:16 AM
Continuous heating. All display info is normal. Thermostat shows heating is 'off' but the boiler and radiators are active. Quick fix is just power off, no idea what else to try. It has occurred three times in the last couple of months
04-28-2023 08:26 PM
Are you located in US/Canada or the UK/Europe area?
04-29-2023 03:59 AM
In the UK
04-29-2023 07:44 AM
Hi there. I'm really sorry to hear that, but no worries I'll be more than happy to help you out. Could you please tell me if you have a combi or system boiler.
04-29-2023 07:56 AM
It's a system boiler, under 18 months old.
I tapped the wall unit yesterday to cease heat and water, then disconnected the thermostat and reconnected. It's behaving normally at the moment under thermostat control. Thanks for responding quickly
04-30-2023 12:22 AM
Hello there! I am so glad to hear that everything is back on track at the moment. Please let me or my colleague know if there's anything else we might assist you with.
Many thanks, Oana.
05-03-2023 02:51 AM
Hi there! Just checking in, did you manage to see the message above?
05-03-2023 04:25 AM
Hello Oanna, I believe another colleague or helper is still investigating, I shared a screenshot of Nest installation and software technical stuff and await their response. Thanks for your follow up though, I appreciate all help
05-03-2023 08:25 AM
Alright, please let us know if there's anything else we can assist you with, besides this.
05-06-2023 08:27 AM
Hi there, just checking if you still require any assistance.
05-08-2023 01:58 AM
Hello! Since you haven't replied in a while, I'll need to close this thread. If anything else comes up, feel free to reach out again. Have a wonderful day ahead!