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Display not working

Jen022
Community Member

We just moved into a house with Nest thermostat. I connected to the Nest app but the display reads, “Added to your account”  use the Nest app to continue setting up your thermostat. But it looks like it is set up in my account. 

1 Recommended Answer

Jen022
Community Member

Thanks! I removed from my app and reset everything. Seems to be working. 

View Recommended Answer in original post

8 REPLIES 8

MplsCustomer
Bronze
Bronze

@Jen022 

This is a community forum, where most replies and comments come from other customers, who probably need a little more information in order to respond to your situation. For example, your title says "Display not working"; what does that mean? How does it look like your account is set up?

This is Google Nest's beginner's guide for thermostats:

https://support.google.com/googlenest/answer/9248184?hl=en

The previous owner needs to have removed the thermostat from their account:

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cnest-thermostat-nest-doorbell-b...

And then a factory reset should have been done:

https://support.google.com/googlenest/answer/9247296

You could also try contacting Google Nest Support:

https://support.google.com/googlenest/gethelp

EdwardT
Community Specialist
Community Specialist

Hi Jen022,

 

Thanks for the response. If your Nest Thermostat is connected to your Wifi but still showing offline on your app, it's possible that it's not paired to your account. Please follow the steps on this link to add your Nest Thermostat to your Nest app.

 

Thanks,

Edward

 

Jen022
Community Member

Thanks! I removed from my app and reset everything. Seems to be working. 

EdwardT
Community Specialist
Community Specialist

Hi Jen022,

 

Thanks for the update. I'm glad to hear that it's working fine now. Please observe it for now and let us know if anything comes up.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Jen022,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Jen022,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@Jen022, thanks for reaching out. I'd love to know more about this and I have a few questions::

 

  • What type of Nest Thermostat do you have?
  • Is the display of your Nest Thermostat not responding?
  • Have you tried removing the display and putting it back in?

Looking forward to your response.

 

Thanks,

Edward

Jen022
Community Member

A Learning thermostat. It seems to be working but now my app won’t work with it. My app says the device is off line, it was switched off on the device. When I check the device it is connected to WiFi. 
Thanks!