09-24-2022 09:00 AM
We just moved into a house with Nest thermostat. I connected to the Nest app but the display reads, “Added to your account” use the Nest app to continue setting up your thermostat. But it looks like it is set up in my account.
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10-01-2022 02:01 PM
Thanks! I removed from my app and reset everything. Seems to be working.
09-24-2022 12:34 PM - edited 09-25-2022 09:34 AM
This is a community forum, where most replies and comments come from other customers, who probably need a little more information in order to respond to your situation. For example, your title says "Display not working"; what does that mean? How does it look like your account is set up?
This is Google Nest's beginner's guide for thermostats:
https://support.google.com/googlenest/answer/9248184?hl=en
The previous owner needs to have removed the thermostat from their account:
And then a factory reset should have been done:
https://support.google.com/googlenest/answer/9247296
You could also try contacting Google Nest Support:
10-01-2022 12:42 PM
Hi Jen022,
Thanks for the response. If your Nest Thermostat is connected to your Wifi but still showing offline on your app, it's possible that it's not paired to your account. Please follow the steps on this link to add your Nest Thermostat to your Nest app.
Thanks,
Edward
10-01-2022 02:01 PM
Thanks! I removed from my app and reset everything. Seems to be working.
10-04-2022 11:09 AM
Hi Jen022,
Thanks for the update. I'm glad to hear that it's working fine now. Please observe it for now and let us know if anything comes up.
Thanks,
Edward
10-07-2022 11:11 AM
Hi Jen022,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
10-11-2022 10:06 AM - edited 10-11-2022 10:06 AM
Hi Jen022,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward
09-29-2022 08:47 AM
Hi folks,
@MplsCustomer, thanks for the help!
@Jen022, thanks for reaching out. I'd love to know more about this and I have a few questions::
Looking forward to your response.
Thanks,
Edward
10-01-2022 12:36 PM
A Learning thermostat. It seems to be working but now my app won’t work with it. My app says the device is off line, it was switched off on the device. When I check the device it is connected to WiFi.
Thanks!