E195: No Power to R wire

[NivaB]

I keep getting this error code and sometimes the unit turns itself back on but since this morning it has not. I checked the R wire connection, and it seems fine. Before calling an electrician, is there anything else I can try? 

Thank you 

[Jake]

Hey NivaB,

Sorry for the late reply and to hear about the trouble you are having with your device. I know this is not ideal. I wanted to follow up and see I could be of any help. I found an article that has some troubleshooting steps, as well as more details on the error you are seeing. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey NivaB,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[NivaB]

Thank you for following up. In the end, water in the pipes stopped the power. Nothing to do with the R-wire not being connected correctly. 

[EdwardT]

Hi NivaB,

Thanks for the update. I'm glad to hear that you were able to figure out what's causing the issue. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hi NivaB,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi NivaB,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[NivaB]

Hi Edward,

Thank you for following up. I do not have any further questions or concerns at this time.

All the best, 

Niva

[EdwardT]

Hi NivaB,

Thanks for the response. I will be locking this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.
 

Thanks,

Edward