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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5963 Views
  • 0 replies
  • 6 kudos

Nest thermostat help please

I have a nest learning thermostat. I forgot the pin number. The thermostat is currently locked. In trying to get it unlocked, I inadvertently removed the thermostat from my Nest app. Now I cannot unlock my thermostat when I try to add the thermostat ...

JoeV2 by Community Member
  • 348 Views
  • 5 replies
  • 0 kudos

Nest Eco mode

Hey there, everyone I’ve got a weird question…so, in my house I have nest thermostat like most people have. During the day when my wife and I are at work, I have the Nest in eco-mode. I’m extremely forgetful and sometimes I forget to turn it from Eco...

App is offline and thermostat wont connect to wifi

Never had a problem with the thermostat previously - now app says "off line" (but my phone is connected as are all other devices in the house). I have followed all the tech support instructions and tried to re connect the thermostat but it doesnt con...

Polpat by Community Member
  • 663 Views
  • 11 replies
  • 0 kudos

App isn't working correctly

I recently bought a new phone. Google Pixel 6A. The app for my Nest thermostat was on my old Samsung phone. All the apps were transferred to my new phone and all required m we to sign in again. I did this with the Nest app but all i to shows now is h...

SueZ by Community Member
  • 235 Views
  • 3 replies
  • 0 kudos

Nest thermostat learning mode

Just as I was satisfied knowing this thermostat wont control your heating cycle times.Now I see their learning feature only remembers your wake and sleep time. Pretty much a waste of time for someone that gets up and goes to sleep at different times ...

MikeN by Community Member
  • 376 Views
  • 4 replies
  • 0 kudos

Why is my heating coming on at 3am?

Hi, I have a new Nest thermostat. I've programmed the heating to 18 degrees at 7am and to 9 degrees at 10pm, assuming that will give me heating during the day and it will be off at night. However, the heating is coming on at 3am each morning. What am...

AJY by Community Member
  • 846 Views
  • 6 replies
  • 0 kudos

E23 after battery died

Last week noticed it wasn't cooling in my house. Ok pulled of the head unit put it on charge no issue checked over r wire confirm 24vac going to wire and c is completing the circuit. Just in case I checked the water shut off the voltage from the tran...

Ozz904 by Community Member
  • 321 Views
  • 4 replies
  • 0 kudos
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