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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5456 Views
  • 0 replies
  • 6 kudos

Help with wiring

I’ve talked to a customer rep that was supposed to help me with wiring my thermostat. I have yet to receive the email. Does anyone know what I am doing wrong. I have a jumper wire in my old thermostat and the new nest thermostat doesn’t require it. I...

Jldaniel by Community Member
  • 173 Views
  • 3 replies
  • 0 kudos

Cannot test thermostat equipment

Hi I have wired my Nest Thermostat and everything seems to be done correctly. However, when I try to "test" the equipment, I see the below note:"Your thermostat currently does not have access to weather information. Once available, you will be able t...

Nadhir90 by Community Member
  • 258 Views
  • 3 replies
  • 0 kudos

Intermittent E74

I've recently installed 3rd Gen Nest learning thermostats throughout my house and only use them for heating (gas furnace). Four out of the five thermostats seem to be working fine but the one for our master suite (top floor) is intermittently having ...

FK-BK by Community Member
  • 631 Views
  • 12 replies
  • 0 kudos

Nest thermostats E

Nest will not connect to app. WiFi is connected. When u go to add device it says it already is

steve55 by Community Member
  • 189 Views
  • 3 replies
  • 0 kudos

Nest Thermostat Schedule Issues

Hi,Recently invested in a nest and having set a schedule on the app I.e. tomorrow morning at 5am 19c. However, despite not being scheduled my nest will continue to run to meet the overall desired temperature.Is there a way to ensure the nest only wor...

JDennell by Community Member
  • 198 Views
  • 3 replies
  • 0 kudos

Thermostat missing

The thermostat has disappeared off my phone. I cannot get to it. I’ve had to change my password and nothing is working. My son in another state has access to it as usual. But I’m freezing. LolHelp!!  

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Debdabum by Community Member
  • 220 Views
  • 4 replies
  • 0 kudos

App not talking to thermostat issue

Himy app is not talking to thermostat.I’ve restarted device , Wi-Fi hub even re-download app from App Store , nothing.thermostat is connected to Wi-Fi hub but nothing on app .can anyone help please.

Andy17 by Community Member
  • 484 Views
  • 7 replies
  • 0 kudos

No previous thermostat

Hello,I currently don't have a thermostat in my home. How do I check compatibility for my Nest PRO?Thanks

Gite by Community Member
  • 348 Views
  • 6 replies
  • 0 kudos

Locking a nest thermostat

Is there a way to lock out the Nest Thermostat? I have a 1st gen and 2nd gen in my home on which I can set a pin. But I can't seem to do it on my new "Nest Thermostat"Thanks

sdmitchell by Community Member
  • 649 Views
  • 11 replies
  • 0 kudos
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