Lost or incorrect history

[Geoff27]

My Nest thermostat has a day of history missing and some other days have an inconsistent record where the detail shows more heating time than at the summary level 

[Jhonleanmel]

Hi Geoff27,

Thanks for posting ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Since when has this been happening? Also, what troubleshooting steps have you done so far?

Best,
Mel

[Geoff27]

3rd gen learning 

[Geoff27]

• The problems began before Christmas…..originally thdd ex issue was losing internet but no other devices had a problem. The only ‘error code’ was a low battery, but it was always connected via a base. Voltage shows around 3.9v so higher than the 3.7 needed. Some days of history lost when disconnected from internet for a period, other days incorrectly summarised ….for example showing 15 mins on the summary with more more on the ‘exploded’ detail 

[Markjosephp]

Hello Geoff27,

I'm sorry for the late reply. I know it has been a while but I wanted to ensure that everything is covered here.

How's your thermostat? Still need our help? Please let me know so we can assist you right away.

Regards,

Mark

[Geoff27]

I have received a replacement from Google which works fine. We tried many “fixes” but nothing worked, so the original Nest must have developed a fault.

thanks

[Jenelyn_O]

Hey Geoff27,

I'm glad that you already received your replacement and it's working just fine. Please let me know if you have any questions or concerns, as I'll be willing to assist you further. 

Thanks Mel and Mark for assisting this thread. 

Best,

Jenelyn

[Jenelyn_O]

Hi Geoff27,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Geoff27]

Sorted…..we received a replacement from Google which works fine. Turns out the first one developed a fault 

thanks

[Jenelyn_O]

Hi Geoff27,

That's good to know — thanks for the update. It looks like we have come to a solution, so I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Best,

Jenelyn