Energy history not showing in app

[Halliday]

1) Our nest been quite a while now not showing any energy history even we have use the heating.

2) Also now and then it will disconnect and we have to wait for the battery to totally run out in order to reset and reconnect. It has been quite an inconvenience as we will have no hot water for couple of days before it can be fix.

Please help us with both issues thanks! 

[Anonymous]

From the nest app are you seeing these icons from the bottom of this photo? I believe this history is energy history. Kindly refer to this link for more information about energy history: https://support.google.com/googlenest/answer/9247300?hl=en#zippy=%2Cnest-appCredits to Google; Nest app

[EdwardT]

Hi folks,

@Anonymous, thanks for the help!

@Halliday, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[EdwardT]

Hey Halliday,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Halliday,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward