I change the Modume for internet and the thermostat went off line

[Mendoza]

I change the Module and thermostat went off line 

[RXShorty]

Hi @Mendoza 

Did you change your modem and router? So your WiFi has changed?

If so you need to change the Wifi on your Nest thermostat.
Please check THIS link for more information about changing the Wifi on the Thermostat.

[MplsCustomer]

The difficulty in Google Nest's process is that you need to remove the thermostat from the Google Home app or the Google Nest app while you are still on the old Wi-Fi.

[EdwardT]

Hi folks,

@MplsCustomer and RXShorty, thanks for the help!

@Mendoza, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[EdwardT]

Hi Mendoza, 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Mendoza

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward