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Nest login page does not link to Google accounts

Oeilvert
Community Member

I need to allow my wife to turn on the heating using the Nest but to do this, I need to link my Nest to the Home app. 

 

To save us all some time on how awful the Nest login system is, go to here:

 

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Connecting-the-learning-thermostat-to-Google...

 

I'm having the exact same issues as the person in this thread which does not look like it's been resolved. 

 

Please assist. 

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hi Oeilvert,

 

I'm sorry to hear you're also having issues inviting your wife as home member for your Nest thermostat. I'd be happy to take a look into this for you.

 

Please try the troubleshooting steps here:

 

  1. Sign in with the same email address in both the Nest and Google Home apps.
  2. On the Google Home app, ensure that you see and can control your thermostat.
  3. If so, add a person to your home by sending an invitation to your wife. Check out this guide on how to invite and accept a home member's invitation.
  4. Once successfully added, open the Nest app on her phone and sign in with the same email account that was used.

 

Please let me know if that helps.

 

Best regards,

Mark

EdwardT
Community Specialist
Community Specialist

Hi Oeilvert,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Oeilvert,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward