11-23-2022 02:49 AM
Good morning,
Situation occurred yesterday 22nd November 2022.
No lights on heat link, boiler does not activate when button pressed.
Error reported on app H71 and on thermostat display H71.
No recent power cuts.
No recent service of electrical, plumbing or heating systems.
Fuse box has been checked; no breakers activated.
What are next steps to resolve this issue?
11-23-2022 03:18 AM
Hi @Marcas
If your heatlink does not show any kind of lights it probably is broken.
You should reach out to Google Nest Support to see what the possibilities are. 😊
11-23-2022 03:27 AM
Thanks. I'll call them now.
11-23-2022 07:23 AM
11-25-2022 07:51 AM
Hi @Marcas. Just checking in, did you manage to get in touch with my colleagues?
11-25-2022 08:56 AM
Hi George,
Yes I did and received a replacement Heat Link which has resolved my issue.
Thank you
11-26-2022 12:49 AM
Thanks for letting us know, @Marcas. That's great news. Should anything else come up, we're just a message away. Have a great day ahead and stay safe!