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Error H71 reported on app and thermostat display plus and no lights on heat link

Marcas
Community Member

Good morning,

Situation occurred yesterday 22nd November 2022.

No lights on heat link, boiler does not activate when button pressed.

Error reported on app H71 and on thermostat display H71.

No recent power cuts.

No recent service of electrical, plumbing or heating systems.

Fuse box has been checked; no breakers activated.

What are next steps to resolve this issue?

6 REPLIES 6

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Marcas

If your heatlink does not show any kind of lights it probably is broken.

You should reach out to Google Nest Support to see what the possibilities are. 😊

Marcas
Community Member

Thanks. I'll call them now.

george_t
Community Specialist
Community Specialist

Hi @Marcas, thanks for reaching out. @RXShorty thanks for your help. Let me know how it goes with my colleagues. If you need more help with this issue, I'm just a message away.

GeorgeT

george_t
Community Specialist
Community Specialist

Hi @Marcas. Just checking in, did you manage to get in touch with my colleagues?

GeorgeT

Marcas
Community Member

Hi George,

Yes I did and received a replacement Heat Link which has resolved my issue.

Thank you

DragosC
Community Specialist
Community Specialist

Thanks for letting us know, @Marcas. That's great news. Should anything else come up, we're just a message away. Have a great day ahead and stay safe!