Error when trying to setup device.

[Ctuggle1977]

 

The device is connected and functions, however near the end of setup I get an Home Address error screen. Then when I go into the device to change the temp. It tells me that it was not fully setup and I need to remove it and start over. This is so frustrating.

[Ryan_G]

Hi Ctuggle1977,

Thanks for reaching out here in the Google Nest Community.

I'd like to check if you're still getting the same error when you're setting up your Nest Thermostat. If yes, try to restart your mobile phone and reconnect to the Wi-Fi. Make sure no pending updates are available for the app. 

Let us know how it goes by replying to this thread.

Regards,

Ryan

[Thg]

I’m having this exact same issue. Any solution? I’ve tried resetting the thermostat, app, and Wi-Fi router

[Jake]

Hey all,

I am sorry for the trouble you are having. I wanted to check in, and see if I could be of help. I found an article that has some troubleshooting steps. Please let me know if that helps, or if you have any questions from here.

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake