Faulty Heatlink

[Jeffr71]

Hi, sorry i didnt get time to reply before thread was locked. i responsed to form i was issued, didnt anyone receive it?

[OannaCG]

Hey there! Thanks for letting me know. I've found the form. Now I'm gonna send you a quick email with an "allow access" button in order to see your thermostat's specifications for 90 minutes. Please let me know once you've granted access.

[UanaC]

Hello there! Just checking in with you. Did you see the message from above?

[Jeffr71]

yes is did but i havent received the email re @ALLOW access@ ?

[UanaC]

Thanks for letting me know. I've just sent the email. Let me know if you've received it. 

[Jeffr71]

i just got it there and have allowed access fro next 90mins.

[Paul_R]

Thanks, but it seems it has expired again. Let's complete the remaining troubleshooting and then we'll get to this. Could you please tell us if you've tried the following?

Check if the breaker switches are set to on.
Turn the breaker switches off and on again.
Turn on manual mode by pressing the button on the Heat Link.

[Jeffr71]

Check if the breaker switches are set to on. Yes
Turn the breaker switches off and on again. Yes
Turn on manual mode by pressing the button on the Heat Link. The Heatlink was not working at all so pressign the button didint do anything.

[OannaCG]

Hi there! Just checking in, did you manage to see the message above?

[Jeffr71]

sorry, just replied.

[OannaCG]

Thanks! I sent you an email with some steps to follow. Could you please reply to my email with the details requested and let me know here, afterwards?

[Paul_R]

Hi there! Have you managed to check the email that we sent?

[Jeffr71]

hi Paul, i will try and do this tonight, thanks.

[AlexD]

Make sure to let us all know here once you do so me or one of my colleagues can check the case. 

[Jeffr71]

i have now replied to email with photo.

[AlexD]

Thanks, saw it. I replied to you over email, read the details and reply back when you are able. 

[LarisaL]

Hi there! Did you see the message above? 

Thanks, Larisa.

[Paul_R]

Hello! Since you haven't replied in a while, I'll need to close this thread. If anything comes up, feel free to reach out again. Have a great day onward!