Gen 3 heat link no power

[Ango31]

My Heat Link suddenly stopped working, can't be turned on, no power light at all. I've tried to reset it by pressing and holding a button for 10, and 20 seconds but it didn't help. I've checked wiring connections, everything seems to be like it should. There is power on both 240V wires.

Any suggestions?

[Ango31]

Few more details using some question in a similar post

How long has your thermostat been installed for? 2 years 6 months
Did the issue happen during the installation? Not issues during installation 
Is there any error on the Nest thermostat display? No error but it has no power as it being charged via heat link. I can charge through USB
Have you had any power cuts recently? No
Have you had any work done on your electrical or heating systems recently? No
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup? 1

[AnaM]

Hey @Ango31,

Thanks for reaching out! I'm sorry to hear about your issue, but I'll help you sort this out. Please tell me if you've tried to power cycle the Heat Link and if you tried to put it on Manual Mode afterwards to see if the boiler will activate.

[AlexD]

Hi, I wanted to check in. Do you need any further assistance?

If so, make sure to let me know. 

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.