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Google Nest learning thermostat wifi defective - return?

Lritter
Community Member

Hi. My Nest is not working, had to replace.  An expert from BB came and could not get it working either, so I installed a new one.  The question is after spending so much on the 1st one is it possible to get a Google return for $ or credit?  The device isn't that old, but past the warranty date.  It doesn't seem fair that something designed to save $ at home breaks and is costing me more than I may have paid with a standard thermostat.  

Thanks!

 

 

 

2 REPLIES 2

MelbaDT
Community Specialist
Community Specialist

Hi Lritter,

 

Sorry to hear about your experience and thanks for sharing. 

 

I'm afraid that once a device is out of warranty, we can't do about it anymore. Rest assured that we'll take this as feedback — we'll learn from it to deliver to a better experience in the future. 

 

Best, 

Melba

 

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

Since it's been since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one should you have more questions or have other concerns in the future. 

 

Best, 

Melba