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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4500 Views
  • 0 replies
  • 5 kudos

Not Cooling on RC or Rh

Installed a new learning nest thermostat. All connected and not blowing cold air in the RC or RH connection. On the old Honeywell thermostat, I had one red wire in the R with a jumper to RC. We do have a heat pump also. any suggestions? It is getting...

JustDance by Community Member
  • 174 Views
  • 3 replies
  • 0 kudos

Upstairs not cooling

HelloWe have 2 HVAC systems with Smart Nest systems in our home that have been running well for over 3 years. A couple weeks ago we noticed that the upstairs wasn’t cooling as it should . We have it set to 70 but it never seems to get lower than 78. ...

Msvje0073 by Community Member
  • 149 Views
  • 2 replies
  • 0 kudos

Cooling issue nest learning thermostat

    Nest learning thermostat does not seem to be cooling the house. System worked fine but since installing nest the air being blown out doesn’t seem cool and my system ran for 24 straight hours and the temp didn’t change at all it very little. Seems...

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Compatibility Check

I was told to send a photo of the wiring configuration on my thermostat to make sure it will be compatible with a Nest thermostat. I appreciate the help from the system experts.

Thermostat Hookup.jpg
Brian27 by Community Member
  • 124 Views
  • 2 replies
  • 0 kudos

Yellow wire constant problem

Yellow wire constatntly says not connected. I remove it, reconnect and its fine again. This last anywhere from 3-4 hours. Switching Nests, the other one has the same problem. I'm guessing it's the base? The wiring is fine, I've chacked the other en. ...

MeMedic by Community Member
  • 187 Views
  • 2 replies
  • 0 kudos

Warranty claim no response!

it’s been months now in the heat with my family and no thermostat as we are STILL waiting for someone to warranty claim this. This is terrible customer service. Some please reach out to warranty this thermostat. Absolutely ridiculous .

Google nest with two different heating systems

Hello,I have a question I was hoping someone can help me with.Current situation: I have a Central heating boiler with radiators in all rooms of my home. I have google Nest learning thermostat which works really well.Desired situation: We want to repl...

Celaglar by Community Member
  • 259 Views
  • 4 replies
  • 0 kudos

Request new features to save energy

I have 2 Nest Thermostats for more than a year. Everything works great. Recently the humidity has gone up and the cooler box starts to accumulate ice/frost on the condenser fins, partially blocking the air flow. This can significantly reduce the cool...

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